Please carefully read the information before sending a message

• All messages are anonymous by default.
• If you provide personal data, you agree to their processing according to the Personal Data Processing Agreement.
• Make sure your message does not contain inquiries not handled by the Hotline:
  • Gas debts, bills, and payments;
  • Incorrect consumption volumes;
  • Submitting meter readings;
  • Overpayments and refunds for services;
  • Bills and personal accounts;
  • Changes of account owners;
  • Conclusion, execution, modification, or termination of contracts, except for notifications of possible corruption.

For consultations on these issues, contact the Call Center: 0 800 303 104 or via email at [email protected], [email protected].

Send messages to the email [email protected] or the branch email if the issue concerns a specific branch:

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